Terms and Conditions

Copyright © 2021 My Cloud Backup. All rights reserved. Copyright in all information on this site is owned by My Cloud Backup, The old Hangar, Elton Road, Sibson, Peterborough, PE8 6NE, United Kingdom.

Materials published on this site may only be copied or used for non-commercial purposes within your organisation. No other use of the information is permitted. In consideration of this permission, all printouts, copies or reproductions of all or any part of the information contained in this site must include all copyright and other proprietary notices. User obtains no rights in the information or in any product, process, technology or trademark which it includes or describes, and is expressly prohibited from modifying the information or creating derivative works without the express written consent of My Cloud Backup or it’s partners. Use or transmission of all or any part of the information contained in this site in violation of any applicable UK or other legislation is hereby expressly prohibited.


The information contained in this site is provided “as is”. My Cloud Backup expressly disclaims all representations and warranties of any kind regarding the contents or use of the information including, but not limited to, express and implied warranties of merchantability, fitness for a particular use, or non-infringement. In no event will My Cloud Backup be liable for any direct, indirect, special, incidental or consequential damages, including lost profits, lost business or lost data, resulting from the use of or reliance upon the information, whether or not My Cloud Backup Ltd has been advised of the possibility of such damages.

My Cloud Backup Ltd assumes no responsibility for the accuracy or completeness of the information presented which is subject to change without notice.

Please note: When you browse this site we gather your Internet Protocol (IP) address and the domain used. This information does not identify you personally, and is only used by us to understand our users and improve our site. My Cloud Backup Ltd does not store this information and never makes it available for commercial use.

Customer Service Level Agreement

Please contact us using one of the contact methods below, outside of office hours please email us at support@mycloudbackup.co.uk. We will to respond to all points of contact within 1 business day and aim to resolve any issues you have within 5 business days.

Complaints policy

Any complaints should be sent in writing to the registered company address or via email to support@mycloudbackup.co.uk (subject ‘complaint’). Complaints will be responded to within 5 business days.

If you wish to raise a complaint about abuse you have received (phishing scams, spam emails etc), please contact us at support@mycloudbackup.co.uk with details of the abuse. We will investigate your complaint and respond to you within 1 business day.


All trademarks, services marks and logos (“Marks”) displayed on this site are the property of their respective holders including My Cloud Backup. Users are not permitted to use these Marks without the prior consent of My Cloud Backup or such third party owning the Mark. My Cloud Backup and the My Cloud Backup logo(s) are trademarks of My Cloud Backup. The absence of a Mark identifier is not a representation that a particular product or service name is not a Mark.